Our number is 707.484.9307
Free Telephone Support:
Tired of Dealing with nameless, faceless computer technicians?
SCS believes that our success with technical support is due to the level of experience a trained technician has with a product. Many computer manufacturers believe that all computers are the same. Therefore they think it is perfectly acceptable to outsource their technical support staff to a third party organization. We know better, however, and offer free telephone support for every computer built or network set up. We do this to ensure that every customer receives the highest level of support possible.
Live Remote Assistance:
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. Please Call First.
Click Here For Live Remote Assistance
On-site Service:
Can't seem to get a handle on things even after a phone call?
SCS will send a qualified technician to your home or business for hardware replacements and/or system repair. This service is offered regardless of warranty status for a small service fee.
Defective Hardware:
Something broken? Help is a phone call away!
One of our technicians will be glad to help. Simply let us know what is best time for a pick-up and we will come rescue your computer, free of charge. The defective part will be replaced, and we will optimize your computer's performance by acquiring the latest video and sound drivers.
| What is covered by the warranty? |
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|---|---|---|
| |
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LCD Screen: |
2, or 3 years based on our pixel policy |
| Motherboard: |
2, or 3 years | |
| CPU: |
2, or 3 years | |
| Memory(RAM): |
2, or 3 years | |
| Hard Drive: |
2, or 3 years | |
| Optical Drive: |
1 year - Not included in any extended warranty | |
Battery: |
1 year - Not included in any extended warranty | |
Pixel Policy:
For ASUS Notebook LCD Panel:
a) over 3 bright dots, 6 black dots or 8 mixed bright and black dots in total.
b) 2 adjacent bright dots or 2 adjacent black dots.
c) 3 bright and/or black dots within an area of radius 7.5mm.
| Desktops, Mini PC, Workstations and Servers |
||
|---|---|---|
| |
||
| LCD Screen: |
3 years |  |
| Motherboard: |
3 years | |
| CPU: |
3 years | |
| Memory(RAM): |
3 years | |
| Hard Drive: |
3, or 5 years | |
| Optical Drive: |
1 year - Not included in any extended warranty | |
| Video Card: |
3 years | |
| Sound Card: |
1 year - Not included in any extended warranty | |
| Speakers: |
1 year - Not included in any extended warranty | |
| Chassis: |
3 years | |
| Keyboards/Mouse |
3 years - With upgraded keyboard and mouse from Logitech | |
| Power Supply: |
3, or 5 years | |
Accessories (i.e.: Notebook Power Supply, Carrying Case, Keyboards/Mouse)
Software (i.e.: Windows 7, Anti Virus, or any other software that may be installed)